Client examples, all anonymized
What the work looks like when it's running.
Real engagements from PSI's work, told the way they actually run. Every one is anonymized, with names, places, and details generalized to protect the clients, but the mechanics are real, and they are the same mechanics your program would use. Tab through them.
Client example, emergency response
24/7 Emergency Response for a Logistics Operation: Multiple Operators and Backups, Ready Around the Clock
A large logistics operation that runs around the clock needed post-accident and reasonable-suspicion collections handled at any hour. The response path was built before it was ever needed.
- 49 CFR 382.303
- 49 CFR 382.307
- RETAINED PROGRAM
A large logistics operation runs around the clock, which means its incidents do too. When its trained supervisors determine that a post-accident or reasonable-suspicion test is required, the regulatory clock has already started, and sending someone to hunt for a collector at that point is how programs fall behind. So this operation runs its whole testing program through PSI, anchored by the 24/7 emergency coverage a round-the-clock business needs. The determinations stay where the rule puts them, with the operation's supervisors and DER (49 CFR 382.303, 382.307(c)); PSI provides the collector inside the two-, eight-, and thirty-two-hour windows. Pre-employment testing clears new hires, DOT and non-DOT random pools run on one cycle, on-site crews collect at the operation's own hours, supervisor training prepares the overnight shift to make the call correctly, and the Clearinghouse work stays current, all under one administrator, with the after-hours response path arranged in advance rather than improvised at 2 a.m.
- Pre-employment testing and Clearinghouse queries for new hires, at the pace the operation hires
- DOT and non-DOT random pools run on one cycle
- On-site collection crews at the operation's own hours, nights included
- 24/7 emergency collection response for post-accident and reasonable-suspicion incidents, retained in advance, with the determination made by the operation's trained supervisors
- More than one qualified collector on the after-hours rotation, with backups behind them, so a call in the middle of the night never depends on a single person
- Supervisor training so the overnight shift can make a reasonable-suspicion call correctly
- Clearinghouse queries and reporting kept current across the roster
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