Your trained supervisor or DER makes the determination. We provide the collector. An incident at two in the morning is a hard time to start looking for one, and the 24/7 Emergency Response Program settles that before it happens: clients who enroll have an after-hours response path already in place, so when your supervisor decides a post-accident or reasonable-suspicion test is required outside business hours, the collection is coordinated inside the windows the rule sets. Those windows are yours to meet: an alcohol test attempted within two hours, with attempts stopping and a record made at eight, and drug-test attempts stopping at thirty-two hours (49 CFR 382.303(d)). Under 49 CFR 40.355(g) a service agent may not make the decision to test for an employer; that decision belongs to a supervisor or company official trained under 49 CFR 382.603 (382.307(c)). This is a retained program you sign up for in advance, and the after-hours contact is issued privately to enrolled clients at enrollment.
When this is the program
- A qualifying accident happens on a weekend and the two-hour alcohol window is already running
- A trained supervisor faces a reasonable-suspicion situation on a night shift
- A round-the-clock operation that cannot wait for the office to open
- An employer that wants the after-hours plan settled before an incident forces it
What's included
- After-hours reachability for enrolled clients: nights, weekends, and holidays, through a contact issued at enrollment
- Post-accident collection coordination when your supervisor determines a qualifying accident happened off-hours
- Reasonable-suspicion collection support when a trained supervisor makes the call outside the business day
- A response path documented for your team in advance, including the post-accident instructions 49 CFR 382.303(f) requires you to give drivers, so the logistics are known before an incident
- Tied into the on-site collection bench when a collector needs to reach a site
How it works with PSI
- The response path is arranged during enrollment, before you need it
- Coverage is for enrolled clients; that is what makes a dependable response possible
- One program ties after-hours collection to the pools and MRO workflow you already run with PSI
Common questions
Can I call for emergency testing if I'm not enrolled?
After-hours coordination is available to enrolled clients. This is coverage you set up in advance: enrolled clients have a response path and an after-hours contact in place before an incident, and that is what makes the response dependable.
Who decides whether a test is required?
You do. Under 49 CFR 382.303 and 382.307 the post-accident determination is the employer's and the reasonable-suspicion determination belongs to a supervisor or company official trained under 382.603, and 49 CFR 40.355 bars a service agent from making either decision for an employer. PSI coordinates the collector once you have decided. Owner-operators are the one exception, where the rule lets a C/TPA make those decisions.
Why is this a retained program?
Because a dependable after-hours response has to be arranged before it is needed. Retaining the coverage is what lets us have the plan, the contacts, and the collection path ready the moment your supervisor makes the call.